Responsible to: General Manager & Duty Manager
Responsible for: Housekeepers
Relationships with: All Department Heads

Contractors
– B.W. Inspector
– Maintenance

• Organise the Daily Cleaning and Servicing of All Bedrooms, Bathrooms, Corridors, Public Areas and public toilets.
• To make sure all Daily Room checks are checked by Head Housekeeper or Duty Head.
• To organise daily, weekly and monthly cleaning schedules and make sure these are adhered to.
• Supervise the collection of laundry and distribution of bed linen, to organise new suppliers, prices when needed, and keep records.
• Requisition and control the following stock:
  • Cleaning Materials
  • Linen
  • BW Marketing Materials
  • BW Standards
• Plan and implement training of department staff in all relevant areas, social skills, fire drill and induction.
• Assist and advise the Maintenance manager in planning, repairs and maintenance work
• Assist and advise the General Manager regarding replacement of furnishings, fittings and equipment.
• Assist and advise in the selection of housekeeping staff
• Produce housekeeping staff rota on a weekly basis
• Keep to Wage Cost Budget & check weekly time sheet and make sure holidays, and sickness are recorded.
• Check occupancy levels regularly, to make sure staffing levels are correct, and also to check forward for coach party’s etc.
• Adhere to Personnel Policy to look after employees. Interview, select, induct & train as laid down in the employers’ handbook.
• Hold regular Department Meeting to discuss Policy Change and Best Western Practices and standards.
• To assist and help within The Guide Post Hotel as and when necessary with any reasonable request or task set by the Duty Manager.
• To promote a hospitable and professional image to the guest and give full co-operation to any customer requiring assistance with a prompt caring and helpful attitude. To anticipate guests needs whenever possible.
• To give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner
• To maintain regular and effective communication within your team and at all levels around the hotel
• To identify and report any maintenance requirements in maintenance book behind reception, hazards in the workplace and to follow up to ensure zero defects.
• To comply with the statutory and legal requirements for Fire, Health and Safety, Licensing, COSHH regulations, Risk Assessment and Employment.
• To ensure that all housekeeping staff are dressed appropriately (Black top, black trousers and appropriate footwear)